We are seeking a dedicated and customer-focused Customer Service Representative to join our team in the UAE. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Process orders, returns, and exchanges as needed.
- Provide accurate information about products, services, and company policies.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain customer records and update them as needed.
- Follow up with customers to ensure their issues are fully resolved.
- Participate in training sessions to stay updated on products and services.
Qualifications:
- High school diploma or equivalent; additional qualifications will be an advantage.
- Proven experience in a customer service role, preferably in the UAE.
- Excellent communication skills in English; proficiency in Arabic is a plus.
- Strong problem-solving abilities and a customer-oriented attitude.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with CRM systems and practices is preferred.
Benefits:
- Competitive salary
- Health insurance
- Annual leave and other UAE labor law benefits
- Opportunities for career growth and development